STORE POLICIES
pastelgothoutfits.com
1. ORDER PROCESSING
• Orders ship within 3-5 business days
• Limited edition drops may take 7-10 days
• You’ll receive tracking via email upon shipment
2. SHIPPING OPTIONS
| Service | Delivery Time | Price |
|---|---|---|
| Standard | 5-10 business days | $5.99 |
| Express | 2-5 business days | $14.99 |
| International | 10-20 business days | Calculated at checkout |
Free shipping on orders over $75
3. RETURNS & EXCHANGES
✓ 14-day return window
✓ Items must be:
- Unworn/unwashed
- With original tags
- In original packaging
× No returns on: - Piercings/body jewelry
- Custom items
- Sale merchandise
4. PAYMENT METHODS
We accept:
• Visa/Mastercard/Amex
• PayPal
• Afterpay
• Cryptocurrency (BTC/ETH)
5. PRODUCT CARE
To maintain your alt-fashion pieces:
• Hand wash recommended
• Use cold water only
• Hang dry away from sunlight
• Store accessories in anti-tarnish bags
6. SIZE GUIDE
Our unique sizing:
• Refer to each product’s measurement chart
• Model stats provided for reference
• When in doubt, contact our Style Bot
7. INTERNATIONAL ORDERS
• Duties/taxes not included
• Returns at customer’s expense
• May be subject to customs delays
8. DAMAGED ITEMS
Report within 48 hours with:
✓ Photos of damage
✓ Packaging images
✓ Order number
9. PRIVACY POLICY
We respect your data:
• No selling of personal information
• Secure encrypted transactions
• GDPR compliant
10. CONTACT
For all inquiries:
Use our Help Center chat feature