FREQUENTLY ASKED QUESTIONS
pastelgothoutfits.com
ORDERS & SHIPPING
Q: How long does processing take?
A: 1-3 business days (excluding weekends/holidays). Limited edition drops may take 3-5 days.
Q: Do you ship worldwide?
A: Yes! We ship to 100+ countries with calculated duties at checkout.
Q: Can I change my shipping address?
A: Only if your order hasn’t shipped. Contact us immediately via your account dashboard.
RETURNS & EXCHANGES
Q: What’s your return policy?
A: 30 days for unworn items with tags. Exceptions:
× Bodysuits/lingerie
× Custom dyed pieces
× Sale items
Q: How do I start a return?
A: 3 easy steps:
- Log into your account
- Generate prepaid label (US only)
- Drop at any UPS location
Q: Who pays for international returns?
A: Customers are responsible unless the return is due to our error.
SIZING & FIT
Q: Are your sizes Asian or US standard?
A: We use US sizing with detailed measurements for each item. Pro tip:
✓ Measure your favorite similar garment
✓ Check our size conversion charts
✓ When in doubt, size up
Q: What if my fishnets rip?
A: Email us photos – we may replace defective hosiery within 14 days.
PRODUCT CARE
Q: How do I wash pastel goth clothing?
A: To maintain vibrancy:
• Wash cold inside-out
• Use color-safe detergent
• Hang dry (no tumble drying)
Q: Can I bleach tie-dye items?
A: Never! Our special dyes require gentle care.
PAYMENTS & DISCOUNTS
Q: What payment methods do you accept?
A: All major cards, PayPal, Afterpay & cryptocurrency.
Q: My discount code isn’t working?
A: Check:
✓ Minimum order value
✓ Expiration date
✓ Product exclusions
STYLE ADVICE
Q: How do I style pastel goth looks?
A: Try these combos:
• Lavender platforms + black lace
• Baby pink harness over mesh tops
• Mint fishnets with platform boots
Q: Do you offer outfit customization?
A: Yes! Tag us @pastelgothoutfits for free styling tips.